Frequently asked questions

A serious daily powerhouse delivered in a single 15g sachet — 5000mg creatine, 1000mg sodium, 420mg potassium, 150mg magnesium, plus taurine, vitamin C, D and a full B-complex. Hydration, performance and recovery in one drink. See the full product →

Clean, natural Lemon & Lime — no sugar, no sweetener aftertaste, no artificial nasties. Works equally well in still or sparkling water. Try a box →

Yes. Zero sugar, zero fillers, no artificial colours or flavours. Just the active ingredients your body actually needs.

Yes. All ingredients are plant-based and the product is suitable for vegans, vegetarians, and is gluten- and dairy-free.

5000mg (5g) is the clinically validated daily dose of creatine monohydrate shown to support strength, power output, recovery, cellular energy and cognitive performance. Most blends underdose. We deliver the full effective amount. See the full ingredient breakdown →

Sodium is the electrolyte you lose most through sweat. 1000mg per serving reflects real-world sweat loss for active people — not the token doses you'll find in mainstream sports drinks.

Absolutely. Creatine monohydrate is one of the most researched supplements in the world and is safe and beneficial for both men and women. It supports strength, recovery, lean muscle and cognitive function — without bulking you up. Read why we built it →

Creatine pulls water into your muscle cells, which is exactly where you want it — that's part of how it supports performance and recovery. There's no subcutaneous bloating at the recommended 5000mg daily dose.

No. Skip the loading phase. A consistent 5000mg daily is all you need — your muscles will fully saturate within 3–4 weeks of daily use.

Yes. Every batch is tested to Informed Sport standards, so it's safe for tested athletes and trusted by professionals.

Mix one 15g sachet with 500ml of cold still or sparkling water. Shake or stir until dissolved. Drink before, during or after training, on rest days, long workdays, in heat, or while travelling. Consistency matters more than timing. See full usage guide →

Yes — and you should. Daily creatine intake keeps your muscles fully saturated, and electrolytes support hydration, focus and recovery every day, not just on training days.

One sachet is the optimal daily dose. On extreme heat or long endurance days you can have a second serving for additional hydration, but you don't need extra creatine.

Most people feel improved hydration and energy within 30–60 minutes. With consistent daily use, expect noticeable performance, recovery and focus benefits within 1–4 weeks.

Yes. It pairs well with protein, pre-workout or your morning coffee. If you take a multivitamin, just check the totals so you don't over-do individual nutrients.

Choose monthly delivery and save 30% on your first order, plus 10% off every future order. Your sachets arrive on the same day each month — no thinking required. Start a subscription →

Yes. Manage everything from your account — pause, skip a delivery, change frequency or cancel anytime. No phone calls, no hoops.

You're charged on the day your next order ships. We'll always send you a reminder email a few days before, so you've got time to skip or change if needed.

Yes — every subscriber gets a free Muscle Roll-On with their second order, on us. Subscribe to claim →

UK orders placed before 1pm Mon–Fri ship the same day, typically arriving in 2–3 working days.

Yes — free UK shipping on every order, subscriptions and one-time purchases alike. No minimum spend.

Right now we only ship within the UK. International shipping is coming soon.

30-day return policy. Items must be returned in their original condition and packaging with proof of purchase. Email contact@yourreload.com to start a return. EU orders have a 14-day cooling-off period. Refunds are issued to your original payment method within 10 business days of approval. See full refund policy →

Please inspect your order on arrival and contact us immediately at contact@yourreload.com if the item is defective, damaged or wrong, so we can evaluate the issue and make it right.

No — you can check out as a guest. But creating an account makes it easier to manage subscriptions, track orders and reorder favourites.

Log into your account and head to the subscription section. You can update address, payment method, and delivery frequency in a couple of clicks.

Email contact@yourreload.com — we reply within one working day, usually faster. We're a small team and we read every message.